Refund Policy
Full refund guaranteed up to 24 hours before your booked visit date and time.
When you can request it
- Up to 24 hours before your visit: always, no questions asked — 100% refund.
- Less than 24 hours before, or after the visit: no refund is possible, as entry capacity was reserved for you.
- Nothing received or wrong email: contact us first — we resend your tickets free of charge within minutes.
How to request it
Reply to your order confirmation email with the subject "Refund", including the email used at checkout. No forms, no justifications.
Timing
Refunds are issued to the same payment method within 5-10 business days (exact timing depends on your bank).